FAQs
About us
Have you paid for your bank account? Make a claim.

First Direct PPI Claims

First Direct PPI Claims

If you took out a loan, mortgage, or credit card with First Direct between the early 1980s until as recently as 2013 there’s every chance you’ll have been paying for PPI.

It does not matter if the credit agreement(s) are still running or have been settled.

The deadline for making a PPI claim has passed, but that isn't the end of the story....

Rejected PPI Claims...

If you've had your PPI claim rejected by the bank or by the Financial Ombudsman Service we can take a look at it to see if we believe it could qualify for compensation via the courts.

The check is completely free, and can be done quickly if you still have a copy of the letter of rejection.

If you no longer have a copy, we can obtain one from your bank with your authority.

We will notify you as soon as we have confirmed whether your case could qualify.

If we believe your case may qualify we just require one more signature from you in order to pass the case for litigation.

Partially Refunded PPI Claims...

On average, banks made an obscene 67% commission on PPI policies it sold.

Banks have taken advantage of the highly controversial guidance from the Financial Conduct Authority, which states that, based on certain criteria, the banks only have to refund the difference over 50%.

This has seen, in an overwhelming number of cases, banks only refunding, on average, 17% of premiums and associated interest.

If you believe you have only received a partial refund we can take a look at your case to see if it qualifies to be looked into further by our panel of trusted solicitors.

The check is free, and if you have a copy of the rejection letter(s) we only require one signature from you to carry out the checks.

If you don't have a copy of the rejection letter we will issue an information request to your bank to obtain a copy, with your authority.

We will notify you as soon as we have confirmed whether your case could qualify.

If we believe your case may qualify we just require one more signature from you in order to pass the case for litigation.

Will I have to attend court?

No, you won't have to attend court as our panel of solicitors will present your case and represent you.

How to request a free check

Simply complete the 'Start Your Claim' form on this page.

We'll send you out a form in the post for you to complete.

Once we've received the form back in the freepost envelope we provide, we'll carry out your free check.

Our experts are on hand to answer any questions you have via telephone, email or our live chat facility.

So....why wait, let's get started!

First Direct PPI Claims & Brief History

A division of HSBC, First Direct is a telephone and internet based-retail bank, with their headquarters based in Leeds.

The bank was formed on October 1st 1989 by Midland Bank and was one of the “Big 4” banks in the UK and in 1992, it became a part of HSBC following the acquisition of Midland Bank.

With over 1 million customers, the potential number of it’s customer’s who have been mis-sold PPI is huge.

Forming part of the HSBC Group, First Direct have contributed significantly to HSBCs continuing increases in it’s PPI compensation fund.

First Direct PPI

First Direct PPI

Customer Feedback

MENU