PPI FAQs (Frequently Asked PPI Questions)
Below are some answers to many of the questions we get asked on a daily basis. If your question isn’t listed please feel free to contact us and our team of friendly experts will be happy to answer your question.
Who was mis-sold PPI?
Sadly, there are millions of people who have fallen victim to the scandal. Many people don’t even know they have had the policy.
How much could I be owed?
There is no sure way of knowing until the banks complete their calculations. However, we would estimate between 10%-25% of your payments each month would have been paid towards PPI. We do have a calculator which could give you a rough estimate. See our video for more information.
How much do we charge?
We offer a No Win No Fee* service, no upfront fees and no hidden costs. Only in the event of us securing a compensation offer from your lender do we charge, and our fee on this would be just 36% inclusive of vat.
Will making a claim affect my relationship with my lender?
NO! Lenders are not allowed by law to discriminate against customers who raise complaints, whatever that complaint may be.
Will making a PPI claim affect my credit rating?
The only impact it could have on your credit rating would be a positive impact.
What if I am in arrears, bankrupt or in an IVA?
You may still be entitled to compensation so we can still assist. We would recommend discussing this with you further so we can ensure making a claim would be in your best interests. This is because it is possible your bank / lender may choose to use any compensation to reduce your arrears, leaving you with our fee to pay but with no cash award to yourself.
Is there a PPI deadline?
Yes, the PPI deadline has been announced for August 2019. Want more information? Check out our PPI deadline page.
How long does the process take?
This can vary dependent on whether the bank / lender requires more details. For more information we do have a process timeline which you can find here.