Discretionary Commission in GAP Insurance – Evidence submitted to the FCA While the motor finance mis-selling scandal rumbles on, we’ve been digging into another product that is usually sold in the same showroom, at the same desk, often in the same rushed conversation: GAP (or RTI) insurance. And what we’ve uncovered in black and white […]

Why we keep re-educating FOS on GAP — and why that has to change Opinion — We are the leading firm raising GAP concerns and complaints in the UK. Week after week, we’re forced to re-educate Financial Ombudsman Service (FOS) investigators about the basics: fair value, commission and distribution chain remuneration. Too often, FOS decisions […]

The FCA’s Redress Maths: why the “average‑of‑two” formula short‑changes consumers and neuters deterrence Opinion piece from Your Money Claim For years lenders and brokers pocketed hidden commissions and loaded increased borrowing costs onto motor finance customers. The FCA itself now accepts and admits that “many firms did not comply with the law,” with millions losing […]

After-hours drop: FCA to release motor-finance redress details today — and why a legal challenge is likely The FCA is set to publish details of its motor-finance redress scheme after markets close today. From our discussions with stakeholders and the FCA, coupled with recent FCA publications, we expect at least one legal challenge to follow […]