
Eastern Western Refuses to Reveal Its GAP Commission – Then Tries to Shut the FOS Door Eastern Western Motor Group (Eastern Western) has been asked a straightforward question: how much commission did it, and others within the distribution chain, receive as a result of selling a GAP insurance policy. Rather than disclose the figures, the […]

Advantage Finance’s Own GAP Spreadsheet Exposes a 73.4% “Profit Margin”, Before Interest We have been talking openly about the next mis-selling scandal, GAP insurance, and the reasons why this scandal occured, the weak regulator that allowed it to flourish, and the grotesque numbers involved. Over the course of the last 30 months we have been […]

When the Regulator Chooses the Referee: The Next FOS Chair Appointment Is a Scandal in Plain Sight The Financial Conduct Authority is expected to choose the next permanent Chair of the Financial Ombudsman Service, subject to the approval of HM Treasury. The regulator that has repeatedly failed to prevent financial scandals, and the government department […]

Who Do You Complain to When the ICO Breaks the Rules? The Information Commissioner’s Office (ICO) is supposed to be the guardian of data protection rights in the United Kingdom. It tells businesses how they must handle personal information. It publishes guidance about Data Subject Access Requests (DSARs). It receives complaints when organisations fail to […]

MoneyWay Says It Never Finances GAP. Its Own Evidence Says Otherwise. A false denial, inadequate lending controls and yet another attempt to hide behind limitation There are complaint responses that avoid the issue, and then there are complaint responses that expose the entire problem. MoneyWay has told us: “MoneyWay do not provide or finance GAP […]

The FCA, FOS And The Trust Problem Nobody Wants To Talk About There is a growing trust problem around both the Financial Conduct Authority and the Financial Ombudsman Service, and while much of the debate usually, and justifiably focuses on delays, poor decisions, weak regulation, inconsistent outcomes and a general failure to act quickly enough […]