Motor Finance Redress: One Rule for One at FOS? In our article yesterday we asked whether the FCA’s motor finance redress consultation is just a box-ticking exercise. Today, we’re taking the next step. We have now commenced escalating complaints at the Financial Ombudsman Service (FOS) that do meet the FCA’s proposed “high commission” criteria, using […]

Is the FCA’s motor finance redress consultation just a box-ticking exercise? The FCA insists its motor finance consumer redress scheme is still at the consultation stage. It tells the market it’s “seeking views”, that nothing is final, and that it’s open to changing the design. But today, we’ve seen something that makes that claim look […]

Discretionary Commission in GAP Insurance – Evidence submitted to the FCA While the motor finance mis-selling scandal rumbles on, we’ve been digging into another product that is usually sold in the same showroom, at the same desk, often in the same rushed conversation: GAP (or RTI) insurance. And what we’ve uncovered in black and white […]

Why we keep re-educating FOS on GAP — and why that has to change Opinion — We are the leading firm raising GAP concerns and complaints in the UK. Week after week, we’re forced to re-educate Financial Ombudsman Service (FOS) investigators about the basics: fair value, commission and distribution chain remuneration. Too often, FOS decisions […]