
Group 1 Retail’s slogan on its emails would be funny if it were not so insulting When the slogan says one thing, but the conduct says the exact opposite, step forward Group 1 Retail and it’s chain of dealerships. There are moments in complaints work when a the behaviour of a firm is so brazen, […]

MotoNovo Is Running Out of Road on GAP Complaints Bless, MotoNovo is still trying to knock out GAP insurance complaints on limitation grounds, even though it already knows where this ends. This is not a lender feeling its way through an uncertain issue. MotoNovo is fully aware that these time-bar arguments do not hold up. […]

Santander Didn’t Know What It Financed. We Did. It Was GAP Insurance. There are weak complaint responses, there are insulting complaint responses, and then there are complaint responses so absurd they amount to an epic own goal. Step forward Santander as our latest ‘Wall of Shame’ entry. In this case, and in what is becoming […]

FOS can no longer say it wasn’t told about GAP At last, albeit long overdue, we have now received a response from the Financial Ombudsman Service (FOS) confirming that our concerns and evidence regarding GAP insurance have been put before James Dipple-Johnstone, and that we are to expect a response shortly. Our understanding of “shortly” […]

Good riddance, MotoNovo. If redress is too much for you, the door is that way FirstRand, trading as MotoNovo, is quitting the UK motor finance market and, incredibly, wants to leave with a lecture about how the FCA’s redress scheme is “deeply flawed” and goes too far. The sheer nerve. This is a lender walking […]

The wave is coming: GAP can’t be kept quiet any longer We have said it for a long time. GAP is the next mis-selling scandal. Now the motor finance redress scheme has made it even harder for the FCA, FOS and the industry to keep GAP complaints quiet. We said it when the industry was […]