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August 4, 2026 
Daniel Lee When the Regulator Chooses the Referee: The Next FOS Chair Appointment Is a Scandal in Plain Sight The Financial Conduct Authority is expected to choose the next permanent Chair of the Financial Ombudsman Service, subject to the approval of HM Treasury. The regulator that has repeatedly failed to prevent financial scandals, and the government department […]
August 3, 2026 Daniel Lee Who Do You Complain to When the ICO Breaks the Rules? The Information Commissioner’s Office (ICO) is supposed to be the guardian of data protection rights in the United Kingdom. It tells businesses how they must handle personal information. It publishes guidance about Data Subject Access Requests (DSARs). It receives complaints when organisations fail to […]
July 29, 2026 Daniel Lee MoneyWay Says It Never Finances GAP. Its Own Evidence Says Otherwise. A false denial, inadequate lending controls and yet another attempt to hide behind limitation There are complaint responses that avoid the issue, and then there are complaint responses that expose the entire problem. MoneyWay has told us: “MoneyWay do not provide or finance GAP […]
July 24, 2026 Daniel Lee The FCA, FOS And The Trust Problem Nobody Wants To Talk About There is a growing trust problem around both the Financial Conduct Authority and the Financial Ombudsman Service, and while much of the debate usually, and justifiably focuses on delays, poor decisions, weak regulation, inconsistent outcomes and a general failure to act quickly enough […]
July 7, 2026 Daniel Lee Advantage Finance Discloses the GAP Commission – Only After Its Conduct Is Reported to the FCA There are moments in complaint handling when a firm’s position tells you almost everything you need to know. Advantage Finance had every opportunity to deal with our client’s GAP insurance complaint openly, fairly and transparently. It could have disclosed […]
June 16, 2026 Daniel Lee “`html When a GAP Complaint Is Only Partially Upheld Before the Key Evidence Has Even Been Obtained Some complaint outcomes are disappointing. Others are far more concerning because they expose an investigation that reaches a conclusion before the most important facts were known. This is one of those cases. We recently dealt with a GAP […]
