“`html When a GAP Complaint Is Only Partially Upheld Before the Key Evidence Has Even Been Obtained Some complaint outcomes are disappointing. Others are far more concerning because they expose an investigation that reaches a conclusion before the most important facts were known. This is one of those cases. We recently dealt with a GAP […]

The FCA’s Letter To The Treasury Committee: A Regulator That Seems More Annoyed At Being Challenged Than At The Scandal Itself The FCA’s recent letter to the Treasury Committee should trouble anyone who still believes the regulator is approaching the motor finance scandal with the independence, urgency and consumer-focused determination that the situation demands. On […]

Lenders Should Be Careful What They Wish For There is something almost impressive about the motor finance industry’s ability to keep finding new ways to insult the intelligence of consumers. After years of hidden commission arrangements, years of customers being kept in the dark, and years of lenders and dealerships quietly benefiting from a sales […]

“Whats a IDD?” — The Email That Should Terrify the GAP Insurance Market We have said for some time that GAP insurance has all the hallmarks of the next major financial mis-selling scandal, and the more complaint files we obtain, the harder it becomes for lenders, dealerships, regulators, or anyone else involved in this market […]