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January 30, 2026
Daniel Lee
When the dealership tried to time-bar a GAP complaint… and accidentally made it much worse ...
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January 27, 2026
Daniel Lee
FOS Still Doesn’t Understand GAP Insurance — And Consumers Are Paying the Price We co...
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January 16, 2026
Daniel Lee
Six Months. Eighty Percent. And the Slow Erosion of Trust at the Financial Ombudsman Service. ...
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January 15, 2026
Daniel Lee
Complaints Culture Is Sales Culture: What a Dealership’s Complaint Handling Reveals About Its GA...
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January 6, 2026
Daniel Lee
Re-educating FOS on GAP: “Demands & Needs” Isn’t Optional There’s a moment in far too m...
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December 23, 2025
Daniel Lee
Financial Ombudsman Service: transparency denied to the public The Financial Ombudsman Service (F...
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