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January 16, 2026
Daniel Lee
Six Months. Eighty Percent. And the Slow Erosion of Trust at the Financial Ombudsman Service. ...
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January 15, 2026
Daniel Lee
Complaints Culture Is Sales Culture: What a Dealership’s Complaint Handling Reveals About Its GA...
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January 6, 2026
Daniel Lee
Re-educating FOS on GAP: “Demands & Needs” Isn’t Optional There’s a moment in far too m...
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December 23, 2025
Daniel Lee
Financial Ombudsman Service: transparency denied to the public The Financial Ombudsman Service (F...
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December 12, 2025
Daniel Lee
Motor Finance Redress: How the FCA’s Consultation Exposes a Regulator Unfit for Purpose Motor...
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December 11, 2025
Daniel Lee
Financial Ombudsman Service: Is the Watchdog Itself Under Investigation? For years, consumers h...
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