Free PPI Check Terms of Engagement
Terms of Engagement for the appointment of Your Money Claim to carry out a free, no obligation PPI check to identify potential undisclosed PPI commission claims and/or miscalculated PPI redress claims.
1.1 “Agreement” means these Terms of Engagement and/or the Letter of Authority. The agreement is between Your Money Claim and the Client for the provision of Services which shall be carried out in accordance with these Terms.
1.2 “Your Money Claim” means Your Money Management Ltd trading as Your Money Claim having its office address at: Victory House, The Sidings, Whalley, Clitheroe, Lancashire, BB7 9SE
1.3 “Services” means conducting a free PPI check using all information and/or documentation that Your Money Claim holds in respect of the Client’s previous history with Your Money Claim, in order to identify any Potential Claim for undisclosed commission and/or miscalculated PPI compensation awards.
1.4 “Client” means the persons details that are set out in the Letter of Authority and who has appointed Your Money Claim to provide the Services.
1.5 “Letter of Authority” means the authority completed by the Client in order to instruct Your Money Claim to provide the Services, whether it be electronically or in paper format.
1.6 “Instruct/Instruction” means the client authorising Your Money Claim to provide the Services.
1.7 “Potential Claim” means where the service has identified any instances wherein Your Money Claim has reason to believe the Company has failed to disclose PPI commission charges or any other sums paid to third parties to the Client, or wherein Your Money Claim has reason to believe the Company may have miscalculated a previously made PPI compensation award offered to the Client.
1.8 “Company” means the business(es) and/or broker(s) and/or any other intermediary that was responsible for the sale of the PPI policy.
2. Claims Services
2.1. Your Money Claim will not commence the Services until Your Money Claim receives Instruction from the Client via a Letter of Authority.
2.2. Your Money Claim will use reasonable endeavours to to carry out the Services within a timely manner, and in any event within 28 days. In the event Your Money Claim is unable to meet this timescale Your Money Claim will notify the Client as soon as it becomes apparent, and advise when the Services will likely be completed.
2.3. Your Money Claim will not seek to obtain any further information and/or documentation from any third party unless the Client provides an additional Instruction to do so.
2.4. Your Money Claim will promptly notify the Client of the outcome of the Services, and advise the Client if there is any Potential Claim.
2.5. In the event Your Money Claim identifies a Potential Claim(s), it will provide information to the Client about how the Potential Claim(s) could be made against the Company.
2.6. The Client understands that they are under no obligation to enter into any agreement with Your Money Claim or any third party recommended by Your Money Claim in respect of any Potential Claim(s).
3.1. Your Money Claim will not charge the Client any Fee(s) for the Services provided within this Agreement, which are provided free of charge and without obligation thereafter.
4. Cancellation Rights
4.1. The Client may cancel this Agreement at any time, at no cost, by notifying Your Money Claim in writing by email to email@example.com or by recorded post to Your Money Claim, Victory House, The Sidings, Whalley, Clitheroe, Lancashire, BB7 9SE or by making any other clear statement of their wish to cancel.
4.2. Your Money Claim may at its sole discretion decide not to proceed with the Services and cancel this Agreement at any time. Your Money Claim must act reasonably in taking such a decision and promptly notify the Client in writing via post or email.
5. Personal Data
5.1. Your Money Claim takes the privacy of Client’s personal information seriously. Your Money Claim will only use the personal documents / information provided by the Client for the purposes of carrying out the Services.
5.2. Your Money Claim will not disclose the Client’s personal data to a third party without express consent being provided by the Client, unless a lawful or legitimate basis applies.
6. Complaints & Dispute Resolution
6.1 Complaints can be made verbally by calling 01254 822 880 or in writing via email to firstname.lastname@example.org or by post to Your Money Claim, Victory House, The Sidings, Whalley, Clitheroe, BB7 9SE.
6.2 If at any point the Client becomes unhappy with the service Your Money Claim provides then the Client should inform Your Money Claim immediately so that Your Money Claim can do its best to resolve the problem. The Client may also contact the Financial Ombudsman Service, free of charge, at any point the Client becomes unhappy with the service Your Money Claim provides.Your Money Claim has a procedure in place which details how complaints are handled which is available at www.yourmoneyclaim.co.uk/complaints. Your Money Claim has eight weeks to consider a complaint.
If Your Money Claim is unable to resolve the complaint then the Client can have the complaint independently looked at, free of charge, by the Financial Ombudsman Service. The Financial Ombudsman Service can investigate complaints up to six years from the date of the problem happening or within three years of when the Client found out about the problem. If the Client wishes to refer the complaint to the Financial Ombudsman Service this must be done within six months of Your Money Claim’s final response to the complaint. For more information about the Financial Ombudsman Service their contact details are as follows:
Email Address: email@example.com
Telephone Number: 0800 023 4567 or 0300 123 9123.
Address to Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
7. Limitation of Liability
7.1. Your Money Claim does not accept any liability where a Potential Claim that is identified by these Services is subsequently unsuccessful.
7.2. The Client is aware that they do not need to use these Services, or that of a claims management company to assess whether they have a Potential Claim. The Client is aware that they are free to seek advice elsewhere such as the Financial Conduct Authority, Financial Ombudsman Service or Citizens Advice for free information about PPI.
8. Governing Law
9.1 This Agreement shall be subject to the laws of England and Wales.