PBA internal case builder

Name:

Email:

Is / was the packaged bank account ever a joint account?

At the time the packaged account was opened / upgraded how often did you travel abroad on business / holiday to.....
Europe = neverEurope = once a yearEurope = more than once a yearOutside Europe = NeverOutside Europe = once a yearOutside Europe = more than once a yeardo winter sports = neverdo winter sports = once a yeardo winter sports = more than once a year

Did the bank advise they had 'upgraded' your account, without giving you the option?
yesno

Did you feel pressured into taking the packaged account?
yes (please explain why in as much details below)no

Did the bank advise you that a free account was no longer available to you?
yesno

Did the bank advise you that if you didn't take the packaged account, your overdraft facility could be reviewed, reduced or removed?
yesno

Did the bank advise you that the only way you would be considered for a mortgage / loan / credit card / overdraft would be if you took the packaged account?
yesno

Did the bank state your credit rating would improve if you took the packaged account?
yesno

Did the bank advise that, because of your credit rating, the only account available to you was the packaged account?
yesno

Did the bank give you advice and/or recommend the account to you?
yes (please explain in detail below)noI can't remember

Did the bank make you aware of all of the products / insurances that were included as part of the packaged account?
yesnodon't know

At the time you opened / upgraded your account did you already have any of the following products? (provide details below)
car breakdown covermobile phone insurancetravel insuranceaccidental death coverlife assuranceidentity theft insurancegadget insuranceany other insurance that was also included on the PBA

If you ticked any of the options above, did you keep the insurances after the sale / upgrade of the PBA?
yes (please provide details and explanation below)no

Did the monthly fee ever make you go over your agreed overdraft and/or incur bank charges?
yesno

Did the bank inform you that you could take a fee-free account?
yesnodon't know

Did the bank advise you that taking a packaged bank account was optional?
yesnodon't know

Why did you decide to take the package bank account?

How did the bank advisor make you feel during the application / sale?

Did you feel you were given all of the required information about the account and it's products / benefits?

Have you ever tried to use the 'benefits' but found you were unable to?

Any other comments as to why you believe the account was mis-sold to you?

Are you complaining about the sale of your packaged bank account?
yesno