Frequently Asked Questions

Below are some answers to many of the questions we get asked on a daily basis.

If your question isn’t listed please feel free to contact us and our team of friendly experts will be happy to answer your question.

As a previous customer of ours we understand you may have a legitimate interest in this new line of claim. If you had your PPI claim rejected, or if you didn’t receive a full refund you may qualify. We can check this for you on a completely free, completely no obligation basis.

Is this a new claim?

A Supreme Court ruling, commonly known as the ‘Plevin Ruling’ stated that if a customer was not advised of the commissions that were retained by the bank for selling a PPI policy, it creates an unfair relationship.

What are PPI commissions?

Basically, the insurance provider paid the bank a commission for selling the PPI policy to you. The average commission was an obscene 67% of what you paid toward the policy. We haven’t seen a single instance where a bank advised the customer how much commission it was going to make by selling the PPI policy to the customer.

Why weren’t you told about commissions?

Quite simply because it is unlikely you would have taken the policy out. Would you buy a £10,000 car if you knew it was only worth £3,300 and the salesperson was keeping the rest?

What about the PPI deadline?

The highly controversial PPI deadline was set by the Financial Conduct Authority (FCA), which sought to put a stop on claims being made after 29th August 2019. However, this potential claim is not affected by the PPI deadline as it is a legal claim and based on the Supreme Court ruling, not the controversial rules of the FCA..

Partial PPI refunds

Banks often only paid out a small proportion of compensation that could be due, as they relied upon the rules of the FCA, which could be argued are legally unsound. If you are unsure as to whether you received a full refund, we can check this too.

What do you have to do?

As a previous customer we retain records in accordance with the Data Protection Act 2018. Therefore, we may still hold the decisions of the bank(s) in your case(s). All we need from you is your authority to review these decisions to see if you may qualify.

How much is the check?

The checks are completely free, with absolutely no obligation for you to do anything thereafter. It would be completely up to you whether you wanted us to do anything further for you with the information.

What if you qualify?

If we believe you may qualify to be compensated, we will let you know and send you a Legal Pack from our trusted partner to allow us to add you to the growing Group Action. It is then completely up to you as to whether you wish to sign the Legal Pack to proceed or not.

How long will a claim take?

A Group Litigation Action is a complex legal case and would be submitted to the High Court via a top tier firm of solicitors, and therefore strict legal protocol both prior and during any case must be adhered to. This inevitably means that cases can take months to conclude but we will update you as soon as there are any significant updates and you can track which stage your case is up to via an online portal.

Any more questions?

We understand that the above may not have answered all of your questions, as there are many questions we are asked. If you have any questions at all, please feel free to contact us and we’d be happy to answer them for you.

References and Sources of Information

Supreme Court Ruling into undeclared PPI commmissions- Plevin versus Paragon Finance Limited

Financial Conduct Authority guidance to banks and confirmation of average commissions

2018 Court Case into unfair PPI commissions- Doran versus Paragaon Finance Limited

2019 Court Case into unfair PPI commissions- Akhtar versus Welcome Financial Services Limited

PPI FAQs