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May 8, 2026 
Daniel Lee FOS Has Partially Upheld the Complaint — Based on Facts and Figures It Admits It Does Not Have The Financial Ombudsman Service investigator, Daniel Hughes, has partially upheld a GAP insurance complaint against Johnson Cars (appointed representative of ITC Compliance). However, the decision raises a serious and unavoidable question… how can FOS reach a fair […]
May 1, 2026 Daniel Lee The FCA’s Latest Statement: The Mask Slipped, Then It Tried To Put It Back On The FCA’s latest statement on the legal challenges to its motor finance redress scheme tells consumers everything they need to know. Not because of what it says, but because of what it carefully avoids saying. Only days ago, when a […]
April 24, 2026 Daniel Lee The FCA’s Tantrum Over a Challenge to Its Watered-Down Redress Scheme The FCA’s response to the legal challenge against its motor finance redress scheme is as revealing as it is infuriating. Its complaint appears to be that the challenge could delay compensation to consumers, but that point falls apart the moment you look at the […]
April 23, 2026 Daniel Lee Group 1 Retail’s slogan on its emails would be funny if it were not so insulting When the slogan says one thing, but the conduct says the exact opposite, step forward Group 1 Retail and it’s chain of dealerships. There are moments in complaints work when a the behaviour of a firm is so brazen, […]
April 17, 2026 Daniel Lee MotoNovo Is Running Out of Road on GAP Complaints Bless, MotoNovo is still trying to knock out GAP insurance complaints on limitation grounds, even though it already knows where this ends. This is not a lender feeling its way through an uncertain issue. MotoNovo is fully aware that these time-bar arguments do not hold up. […]
April 16, 2026 Daniel Lee Santander Didn’t Know What It Financed. We Did. It Was GAP Insurance. There are weak complaint responses, there are insulting complaint responses, and then there are complaint responses so absurd they amount to an epic own goal. Step forward Santander as our latest ‘Wall of Shame’ entry. In this case, and in what is becoming […]
