Motor Finance Redress: How the FCA’s Consultation Exposes a Regulator Unfit for Purpose Motor finance was supposed to be simple: you pick your car, sign the PCP or HP, and get on with life. Instead, millions of drivers are now caught up in the UK’s latest mass mis-selling saga, with the FCA itself estimating that […]

Financial Ombudsman Service: Is the Watchdog Itself Under Investigation? For years, consumers have been told that the Financial Ombudsman Service (FOS) is the independent, trustworthy referee standing between ordinary people and powerful financial institutions. It’s sold as the place of last resort, the body you turn to when a bank, lender or finance company has […]

Is the FCA’s motor finance redress consultation just a box-ticking exercise? The FCA insists its motor finance consumer redress scheme is still at the consultation stage. It tells the market it’s “seeking views”, that nothing is final, and that it’s open to changing the design. But today, we’ve seen something that makes that claim look […]

Twice Hit by Discretionary Commission: How GAP Insurance Got Caught in the Crossfire Many people have now heard of discretionary commission arrangements (DCAs) in motor finance, the unlawful and hidden setup where dealers could quietly tweak the interest rate on a motor loan and pocket more commission when the customer paid more. The FCA has […]