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July 7, 2026 
Daniel Lee Advantage Finance Discloses the GAP Commission – Only After Its Conduct Is Reported to the FCA There are moments in complaint handling when a firm’s position tells you almost everything you need to know. Advantage Finance had every opportunity to deal with our client’s GAP insurance complaint openly, fairly and transparently. It could have disclosed […]
June 16, 2026 Daniel Lee “`html When a GAP Complaint Is Only Partially Upheld Before the Key Evidence Has Even Been Obtained Some complaint outcomes are disappointing. Others are far more concerning because they expose an investigation that reaches a conclusion before the most important facts were known. This is one of those cases. We recently dealt with a GAP […]
June 9, 2026 Daniel Lee The FCA’s Letter To The Treasury Committee: A Regulator That Seems More Annoyed At Being Challenged Than At The Scandal Itself The FCA’s recent letter to the Treasury Committee should trouble anyone who still believes the regulator is approaching the motor finance scandal with the independence, urgency and consumer-focused determination that the situation demands. On […]
June 3, 2026 Daniel Lee GAP Insurance Claims Are Gathering Pace and the Regulators Can No Longer Say They Were Not Warned The Warning Is Now Being Heard Since 2024 I have been warning that GAP insurance has all the hallmarks of the next major mis-selling scandal. Not because of one bad sale, one careless dealership, or one isolated complaint, […]
May 27, 2026 Daniel Lee Lenders Should Be Careful What They Wish For There is something almost impressive about the motor finance industry’s ability to keep finding new ways to insult the intelligence of consumers. After years of hidden commission arrangements, years of customers being kept in the dark, and years of lenders and dealerships quietly benefiting from a sales […]
May 21, 2026 Daniel Lee “Whats a IDD?” — The Email That Should Terrify the GAP Insurance Market We have said for some time that GAP insurance has all the hallmarks of the next major financial mis-selling scandal, and the more complaint files we obtain, the harder it becomes for lenders, dealerships, regulators, or anyone else involved in this market […]
