In the first half of 2010, according to FSA figures, the proportion of pure banking complaints decided by banks in-house in the consumer’s favour varied from 7% at Bank of Scotland and Clydesdale to 12% at Lloyds TSB, 16% at Nationwide, 19% at Santander, and 27% at RBS. The latest FOS figures show the flipside […]
Alliance & Leicester Plc, the U.K. lender (taken over by Banco Santander), paid a record 7 million-pound fine for improperly selling payment-protection insurance. Alliance & Leicester failed to tell customers the real cost of PPI insurance, which is sold to cover loan payments in case of illness or unemployment, the Financial Services Authority said in a […]