Lloyds Banking Group has reportedly been fined up to £4.3 million by the City watchdog today it was revealed. Approximately 140,000 Lloyds TSB customers have had their payment protection insurance (PPI) compensation payments delayed. The customers were not paid redress within 28 days of receiving a decision letter and almost 9,000 had to wait more than six months […]

The FSA found failings in approximately 40 per cent of telephone sales of credit card PPI made by Egg between January 2005 and December 2007. Egg sold PPI either when receiving a customer services call, or when making a sales call to a new customer. When Egg customers said they did not want PPI on […]

In February 2007, the Financial Services Authority fined Capital One Bank £175,000 for failing to have adequate systems and controls for selling Payment Protection Insurance (PPI) insurance and for failing to treat its customers fairly. From January 2005 to April 2006, Capital One failed to ensure that 50,000 customers received important information about the policy […]

The head of LLOYDS‘ high street banking empire is being axed as she carries the can for their dire record on customer service. Sources last night claimed Helen Weir will be pushed out as new chief executive tries desperately to rebuild Lloyds TSB’s image. Following Lloyds’ takeover of HALIFAX BANK OF SCOTLAND the group’s high street […]