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The head of LLOYDS‘ high street banking empire is being axed as she carries the can for their dire record on customer service. Sources last night claimed Helen Weir will be pushed out as new chief executive tries desperately to rebuild Lloyds TSB’s image.

Following Lloyds’ takeover of HALIFAX BANK OF SCOTLAND the group’s high street retail arm now dominates the market for savings accounts, credit cards and mortgages.

Lloyds revealed in February 2011 that it was still receiving 1,800 complaints a day. Most are about Payment Protection Insurance (PPI) and the Treasury Select Committee announced it would probe the industry-wide misselling of PPI.

Lloyds customer service

Lloyds customer service

About the author

Daniel Lee

Company Director

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