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November 7, 2015 
Daniel Lee The FSA found failings in approximately 40 per cent of telephone sales of credit card PPI made by Egg between January 2005 and December 2007. Egg sold PPI either when receiving a customer services call, or when making a sales call to a new customer. When Egg customers said they did not want PPI on their credit cards, the firm directed its sales staff to use techniques to persuade the customer to take the insurance – called ‘objection handling’.
These techniques included over-emphasising the positive features of the PPI, or telling the customer they could take the PPI for a free period and cancel it later if they did not want it. In some cases, even when the customer did not consent, PPI was applied to their credit card anyway.
In addition, in a significant number of cases Egg failed to obtain clear consent from customers to receive only limited information about the PPI during the telephone sale. Egg will write to customers asking them to call a dedicated number if they have any concerns about the policy or the way it was sold to them and compensate them where appropriate – by way of illustration, Egg is expected to pay £1.67 million for every 10% of customers who receive a refund.
full article here
Egg fined
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February 16, 2017 Daniel Lee The Financial Services Compensation Scheme (FSCS) faces a fresh wave of payment protection insurance related claims after declaring loan provider Welcome Financial Services Limited (WFSL) in default.
The FSCS has said that the firm is unable, or likely to be unable, to pay claims against it in relation to what it described as a “substantial number” of PPI policies that it has sold since 2005. Welcome Finance is no longer taking new applications for personal and secured loans such is the scale of it’s financial woes. Welcome Finance sold a substantial number of PPI policies to its customers, and a declaration of default opens the way for those customers, and any others who might have valid claims against the firm that are protected by the FSCS, to make a claim.
In an agreement between the FSCS and WFSL, the FSCS will base some of it’s staff within WFSL and use records provided in order to process claims. WFSL will continue to process PPI claims for customers who were sold a PPI policy between 2003-2005, with the FSCS picking up the compensation tab for policies sold from 2005 onwards.
Further to this, we can still look to file cases against the underwriter of the insurance if you took your loan out prior to 2003.
There are hundreds of thousands of customers who may have been mis-sold PPI by WFSL, and although the process may be a little more complicated, Your Money Claim have the knowledge and experience to navigate it, and reclaim any mis-sold PPI by WFSL.
One of the most scandalous parts of this saga is that WFSL generated huge profits whilst selling PPI and other insurances to it’s customers, many of whom will be completely unaware that they have been duped by the company. The lender offered huge incentives to it’s staff, and clearly didn’t have adequate controls in place to ensure the policies were correctly sold, probably due to the huge profits they were generating.
WFSL have clearly been acting irresponsibly for such a long period of time, and now appear to be shunning their responsibility in paying out compensation to the hundreds of thousands of customers who are due a refund. Many of these customers may have found themselves in financial difficulties due to the additional costs added to their loans. What will WFSL do for these customers who may have defaulted on loans, or even had County Court Judgements (CCJs) registered against due to not being able to pay for the costs of the PPI that was illegally added to their loans? We shall have to wait and see.
Speak to Your Money Claim, we are experts in recovering mis-sold PPI from companies just like Welcome Finance. If you’ve had a loan with them, even if you don’t remember account details, we can help. We will do the checks, and manage your claim throughout the process, keeping you up to date at all times. We’re on hand to answer any questions, so why not get the ball rolling today. There is a good chance you didn’t even know you had PPI.
Welcome Finance in default
November 7, 2015 Daniel Lee In February 2007, the Financial Services Authority fined Capital One Bank £175,000 for failing to have adequate systems and controls for selling Payment Protection Insurance (PPI) insurance and for failing to treat its customers fairly.
From January 2005 to April 2006, Capital One failed to ensure that 50,000 customers received important information about the policy including all exclusions although they did receive a policy summary. Affected customers were unable to check what they were covered for or if the policy was right for them.
Capital One’s main business is providing credit cards, loans, and savings account. It also sold PPI on a non-advised basis to its credit card and loan customers over the telephone, internet or during the card application process. The FSA’s investigation focussed purely on credit card PPI sales. During 2005 Capital One sold approximately 335,000 UK credit card PPI policies.
The FSA found that as a result of its inadequate systems and controls:
Capital One PPI
November 7, 2015 Daniel Lee The head of LLOYDS‘ high street banking empire is being axed as she carries the can for their dire record on customer service. Sources last night claimed Helen Weir will be pushed out as new chief executive tries desperately to rebuild Lloyds TSB’s image.
Following Lloyds’ takeover of HALIFAX BANK OF SCOTLAND the group’s high street retail arm now dominates the market for savings accounts, credit cards and mortgages.
Lloyds revealed in February 2011 that it was still receiving 1,800 complaints a day. Most are about Payment Protection Insurance (PPI) and the Treasury Select Committee announced it would probe the industry-wide misselling of PPI.
Lloyds customer service
November 7, 2015 Daniel Lee In the first half of 2010, according to FSA figures, the proportion of pure banking complaints decided by banks in-house in the consumer’s favour varied from 7% at Bank of Scotland and Clydesdale to 12% at Lloyds TSB, 16% at Nationwide, 19% at Santander, and 27% at RBS.
The latest FOS figures show the flipside of some banks’ approach to complaints handing. Across all types of complaint, the ombudsman upheld 74% of complaints about Lloyds TSB and 73% about Clydesdale. Also above the average of 53% in the consumer’s favour were Co-operative Bank and RBS, where the FOS backed 60% of customers. At Bank of Scotland it was 45%, Santander 39%, HSBC 27%, and Nationwide 25%.
FCA 2010 complaints
November 7, 2015 Daniel Lee Alliance & Leicester Plc, the U.K. lender (taken over by Banco Santander), paid a record 7 million-pound fine for improperly selling payment-protection insurance. Alliance & Leicester failed to tell customers the real cost of PPI insurance, which is sold to cover loan payments in case of illness or unemployment, the Financial Services Authority said in a statement. It’s the FSA’s biggest fine over PPI sales.
The Competition Commission found that banks and retailers overcharge by as much as £1.4 billion a year because consumers aren’t advised they can choose other providers. Alliance & Leicester sold 210,000 PPI policies between January 2005 and December 2007 at an average cost of 1,265 pounds, according to the FSA. The company didn’t explain during telephone sales that PPI was optional and pressured customers who questioned its inclusion with the loan, the FSA said.
Alliance & Leicester fined
